Reviews

Recent Reviews on Google

ER Sawyer is my “go to” Jeweler! They are extremely knowledgeable and trustworthy while providing personalized attention and great customer service. Leslie is the Best! I’ve worked with her on multiple occasions and have never been disappointed . I completely trust her guidance. She listens carefully to what I’m trying to accomplish, understands my style and makes suggestions with that criteria in mind resulting in 2 great pieces that I love! I get compliments on my rings all the time to which I say go visit ER Sawyer, they’re great!
Cindi Joyce
I’ve been going to ER Sawyer for a few years now. I have had my ring : resized, and cleaned. I’ve also had my engagement ring and wedding ring soldered together and most recently had a small diamond replaced and fixed. They are the only jeweler I trust with my rings. My rings always come back looking so sparkly and stunning! They are efficient, quick with their service and very kind. I’ve had wonderful customer service with them each time I’ve come in. I highly recommend to ladies who need upkeep on their wedding rings and for any of your jewelry needs.
Linda Soto-Yee
I love ER Sawyer jewelers! And especially Christine! I have been buying jewelry there, having my jewelry repaired, and having my jewelry cleaned there for many years and have always been extremely satisfied with their customer service and the quality of their items. Christine especially knows my likes and dislikes and always feels comfortable with notifying me when something comes into the shop that she thinks I might like. I wouldn’t think of going anywhere else for my Hearts on Fire.
Rocky Jacobs-Carpenter
I went in for a white gold chain repair . Leslie took time to clean examine and show me some wear issues on my pennant. i saw on the wall projector. I have my pennant and chain looking like new and a loose setting repaired – Thanks for the great service..David
David Berry
Sawyers has always been our family’s “go-to” shop. They are courteous, extremely knowledgeable, able to advise at various price-points, and unfailingly honest. Highly recommended for all jewelry services!
Freewheelers Communications

Happy Customer Testimonials

11/12/16 – I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.

Heather L. – Santa Rosa, CA

11/29/16 –  Love them!!  Selection is great. Personnel is helpful courteous and kind, repairs are quick and easy. I wouldn’t go anywhere else for jewelry.

Lee B. – Santa Rosa, CA

7/30/16 – Hometown business since the 1870’s.  Top notch customer service.  Selection of jewelry is not big city tremendous.  And the styles tend towards middle of the road.  There’s no big inventory of cutting edge wacky ultra-modern designs here.  What they carry is good quality at fair prices.

Bambie, the spouse, purchased a $1000 ring that she wore for just 24 hours when she decided that it was not comfortable.  We returned, explained the discontent and our money was promptly refunded.   There was nothing else in the display cases of similar style that called out.  The search for a topaz & diamond ring continues.

Highly recommended on the strength of the wonderful employees.

Tom S. – Kenwood, CA

6/28/16 – Classy, Personal and Efficient are all words that describe ER Sawyer Jewelers.

My mother-in-law recommended this local shop to my sweet husband for my engagement ring. My husband told me that Leslie worked so well with them. She helped them find the perfect ring to match with the grandmother’s ring that I was also getting. Leslie even texted my husband in the winter months to make sure that the ring was still fitting. I love the thoughtfulness and personal touch of this kind deed.

When I took my rings in to get cleaned and soldered before the wedding, Leslie was so sweet and helpful. You can tell that she enjoys her job and getting to know her customers. When I picked up my ring after it was soldered together, she mentioned that she wanted to see wedding pictures next time that I was in. So almost 1 year later, I went to get our rings cleaned for our 1 year anniversary and I brought my wedding album to show her. She happily stopped her work to sit with me and to genuinely enjoy the album. I am grateful that my husband chose my ring from this shop.

P.S. (If you do go in and Leslie is helping someone else, she might not greet you until she is done with her current customers, but that’s because she gives 100% attention and love to the customers that she is working with in that moment). I am thankful for her great customer service.

Stephanie G. – Petaluma, CA

2/5/16 – If I could give ER Sawyer 6 stars I would!! Leslie Griswold is wonderful!! I don’t know full details of the engagement ring process, but Leslie and my fiance (now husband) went above and beyond choosing the perfect diamond and custom setting to surprise me with on our engagement.

Leslie makes us feel like her only customers! We chose our wedding bands with her as well. She even text me a couple weeks before our wedding day (yes, she remembered our wedding day!) as a reminder to bring the bands in for cleaning and inspection prior to our destination wedding. WHAT??? Is she my maid of honor?? She’s amazing. I also text her back asking for a surprise engraving 10 days before our wedding and she got it done right away.

Shop local, its SO worth it. Thank you Leslie and ER Sawyer, you are our jeweler for life and we have been recommending you to everyone!

Breauna C. – Sebastopol, CA

12/18/15 – Such a nice, tidy store tucked away in 4th Street–a pleasant surprise.  I recently visited this shop to have a gold signet ring engraved–or should I say re-engraved.  I was assisted by Morgan, a quite knowledgeable young lady who helped me with font selection and gave me valuable advice about what I could expect re machine engraving vs. hand-engraving.  She and Leslie did an excellent job for me and were communicative, cheerful and enthusiastic.  These are the kinds of things that will keep me coming back in the future.

Larry Gilbert P. – Petaluma, CA

10/14/14 – Fantastic service and knowledgeable team! I had to get my ring sized down (2 whole sizes wowza) and i needed it the SAME day!

They came through, and provided great service along the way! I highly recommend this team and store!

Carina M. – San Francisco, CA

5/14/15 – I had a jeweler that designed both my engagement ring and my wedding ring. My husband reached out to him to get great quality diamonds. For this I appreciate him however for maintenance, repair and service that is not exactly the type of person that is easily attainable. Today I noticed a very big problem with my wedding ring as the prong on my diamond was completely pulled back. I had 3 loose stones of my 18 stones. I looked on Yelp to find a great jeweler and found ER Sawyer with all 5 star reviews. I have been referred to another one but not only were they opened later but they did not have as many reviews as ER Sawyer. When I called it was 30 minutes before they open and I called anyways, someone picked up the phone and spoke with me about what was going on with my ring. Not only was she polite but she told me to come on in before they even opened. I came in and was impressed at the service before I even got there. Hey took my ring and put it under a magnifying glass with a large digital screen so I could see what it was that they were talking about. I didn’t have to wonder or think that they were pulling my leg on anything because I could see it. She showed me what was wrong and what they were going to do to fix it and how I can better take care of it. Since I was there and I wear all my jewelry all the time I had some loose clasps on my other jewelry. I went ahead and dropped them off as well because they have three jewelers on site they are able to get everything done for my ring and other stuff today. That’s great so I will have all my jewelry back for my 3 day weekend with my husband. I give them 5 stars and would refer them to anyone.

Tiffanie H. – Santa Rosa, CA

7/14/15 – This place lives up to the reviews, I was very impressed. Because of my work schedule I didn’t have much time to shop for my wife’s birthday, and I wanted to get her a locket engraved with a B and a picture of our son inside. I fully expected not to get it in time for her birthday, due to my lack of planning. I believe I worked with Alfredo, although I am terrible with names, and they where able to get a locket, engrave it, put the pictures in for me, help me pick out a chain, and wrap it up within one day! And it came in well under my projected budget. I was very happy with ER Sawyer, and will definitely return.

Seth B. – Santa Rosa, CA

11/24/15 – The Valley Fire in Lake County on September 12th, 2015 was an awful experience for so many people including my family. We thought we’d lost everything. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge. I will post a photo of before and after. The photo will speak volumes. Thank you E.R Sawyer Jewelers for being THE place to take my grandmother ring. You are my jewelry from now on.

Tina C. – Santa Rosa, CA

Get in Touch

For over 140 years, the Van Dyke Family has served the jewelry needs of Sonoma County. So when you need assistance selecting a one-of-a kind engagement ring, repairing a family heirloom, or choosing a new time piece, turn to the experienced E.R. Sawyer Jewelers team for help.

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